[TPR] ... Something I Didn't Know ...

[Asa Jay Laughton]

Summit is processing my refund on the second Fluidyne radiator.  Nice 
folks.  They first offered to open up the next one and make sure it was 
packed well.  I declined, that's what they were supposed to do the last 
time.  I should have told them I'd bet every single one they had in the 
warehouse was already bent up.

Summit will also have it picked up.  Nice folks.  This is where I 
learned something new.  I asked, just for fun, what they would do with 
it, because I'd already contacted Fluidyne about the packaging problem.  
I thought Summit would examine it, maybe send a report to Fluidyne...

Summit never sees the product again.

Huh?

They are treating this like a case of shippers damage, they will file a 
claim with UPS.  UPS in turn will pick up the "damaged" product and toss 
it in a pile of other car parts.  When a pallet gets full of car parts, 
UPS sends it off to auction.  I explained it was a packaging problem, 
but it didn't matter to Summit.  That's their efficient process I guess.

Nice I took photos for Fluidyne to examine anyway.

Things you don't know and probably don't care about anyway, so here's a 
photo of Mad Dawg in the morning:



Asa Jay Laughton, MSgt, USAFR, Retired
&  Shelley Marie
Spokane, WA
******************************
http://www.racingagainstautism.com
http://www.teampanteraracing.com
http://facebook.com/racingagainstautism


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