[TPR] Fwd: RE: Product Quality (Re: Fluidyne Radiator repair)
Teampantera
teampantera at yahoo.com
Fri Jul 13 13:18:42 PDT 2012
I just spewed coffee out my nose reading about you impressing the girls at work. She'll be glad to start slow...she gets paid by the minute. ;-)
asajay at asajay.com wrote:
>I'm afraid I'll never reach Dawg status... I'm too much of a Pussy.
>
>Though recently some girls at work told me there was no "manly" way to
>eat a York Peppermint Patty. I told them there -was-, then proceeded
>to demonstrate and they damn... near... fainted. Yea... I still got
>it.
>
>Tell her we'll have to start slow... with an autographed photo of me
>and the Racing Against Autism Pantera in a rough and ready pose.
>
>Asa Jay
>
>Quoting Teampantera <teampantera at yahoo.com>:
>
>> More negative reinforcement.....I'm telling you CONFIDENTIALLY some
>> of these guys want you to fail...they want you to quit, to GIVE
>> UP.....but you aint gonna give up because now you gots da Fluidyne
>> godfather sponsoring ya...NEVER GIVE UP...NEVER SURRENDER....NEVER
>> QUIT....NEVER SAY NEVER.....Anait, one of the Brazillion go gogirls
>> just wrote to say she thinks she is in love with you....now you are
>> all most a celebrity like me.
>>
>> cengles at cox.net wrote:
>>
>>> Dear Asa,
>>>
>>>
>>> Hmmm. Things might be falling together..........I
>>> hope. We shall see.
>>>
>>>
>>> Warmest regards, Chuck Engles
>>>
>>>
>>> On Fri, Jul 13, 2012 at 12:59 PM, asajay at asajay.com wrote:
>>>
>>>> Guys,
>>>>
>>>> Late last year I contacted Fluidyne to ask if my existing radiator
>>>> could be repaired. A guy named Gary Johnson emailed me back and said
>>>> it depends on when it was made and with what assembly process.
>>>>
>>>> Since I had this guys address, I emailed him yesterday expressing my
>>>> displeasure with Fluidyne's packing of the radiator.
>>>>
>>>> ... little did I know who he was?
>>>>
>>>> So maybe the quality will improve.
>>>> Asa Jay
>>>>
>>>> ----- Forwarded message from Gary Johnson at Fluidyne -----
>>>> Date: Fri, 13 Jul 2012 11:07:47 -0400
>>>> From: Gary Johnson <>
>>>> Reply-To: Gary Johnson <>
>>>> Subject: RE: Product Quality (Re: Fluidyne Radiator repair)
>>>> To: 'Asa Jay Laughton' <>
>>>>
>>>>
>>>> Hello Asa,
>>>> Thanks for taking the time to contact me directly to discuss your
>>>> recent
>>>> purchase of our Pantera Radiator. In light of the many
>>>> communications we
>>>> have had over the last several months on this replacement radiator, I
>>>> am
>>>> especially disappointed to learn of this final outcome.
>>>>
>>>> I am the owner of FLUIDYNE and have been the principle since its
>>>> inception
>>>> nearly 20 years ago. The issues you have brought forth concerning our
>>>> overall product quality and our shipping/packaging processes in
>>>> particular
>>>> are extremely disappointing on many levels and will receive my full
>>>> and
>>>> immediate attention. Your unfortunate experience will be the 'Poster
>>>> Child'
>>>> of a new campaign here which will serve to expose all of our staff to
>>>> these
>>>> issues and make sure we quickly institute process changes as needed.
>>>> When
>>>> the process improvements have been finalized, I will provide you with
>>>> an
>>>> update via return email as a further gesture of my sincere
>>>> appreciation
>>>> taking the time to help us correct our deficiencies.
>>>>
>>>> Also, thanks for passing along the details of the customer service you
>>>> received by our #1 Distributor, Summit. We are proud to be part of
>>>> their
>>>> product offering and will make sure they are made aware of our new
>>>> process
>>>> changes with regards to the construction and packaging of our Pantera
>>>> Radiator.
>>>>
>>>> Sincerely,
>>>> Gary Johnson
>>>>
>>>>
>>>> ============================================================================
>>>>
>>>> ============================================================================
>>>> ====
>>>> -----Original Message-----
>>>> From: Asa Jay Laughton [mailto]
>>>> Sent: Thursday, July 12, 2012 11:37 PM
>>>> To: Gary Johnson
>>>> Subject: Product Quality (Re: Fluidyne Radiator repair)
>>>>
>>>> Gary,
>>>>
>>>> I'm not happy with Fluidyne right now.
>>>>
>>>> I decided to forgo pulling and inspecting my existing radiator in the
>>>> Pantera. Being 10 years old, I was betting on it being the older
>>>> technology
>>>> and unrepairable. Therefore I purchased a -new- Fluidyne for the
>>>> Pantera
>>>> from Summit Racing instead.
>>>>
>>>> It came damaged:
>>>>
>>>> http://www.teampanteraracing.com/index.php?option=com_g2bridge&view=gall
>>>> ery&Itemid=57&g2_itemId=5324
>>>>
>>>> So I called Summit and they graciously sent a new one and picked up
>>>> the old
>>>> one for free.
>>>>
>>>> It too came damaged:
>>>>
>>>> http://www.teampanteraracing.com/index.php?option=com_g2bridge&view=gallery&
>>>> Itemid=57&g2_itemId=5351
>>>>
>>>> Now at this point, I'm not so much upset at Summit nor UPS, because
>>>> the
>>>> damage was done by the shipper. It was done by the product inside the
>>>> box.
>>>> I don't think UPS or Summit have anything to do with how the radiator
>>>> is
>>>> packed in a Fluidyne box. I can tell you, for certain, that a Pantera
>>>> radiator does not ship well, in the new style packaging being used by
>>>> Fluidyne. It sucks. It's terrible and it lends itself to damaging
>>>> the
>>>> radiator during shipment. I would almost be willing to bet every
>>>> Fluidyne
>>>> Pantera radiator sitting in the Summit warehouse is already partially
>>>> damaged.
>>>>
>>>> The Fluidyne radiator I got just over 10 years ago came in a thicker
>>>> cardboard box and was wrapped in thick Foam which prevented the
>>>> radiator
>>>> from moving and even coming close to contacting the box. I STILL HAVE
>>>> THAT
>>>> BOX and foam; I store my old worn out brass radiator in it, so I KNOW
>>>> how
>>>> they used to be packed. The new packaging paradigm, wrapping the
>>>> radiator
>>>> in plastic around cardboard, doesn't work for this radiator.
>>>>
>>>> Please review the photos and judge for yourself.
>>>>
>>>> I also have a bone to pick regarding the quality of radiator assembly.
>>>> - The holes in the tank where the hose connections are welded, are
>>>> quite a
>>>> bit -smaller- than the hose connections.
>>>> - The threads for the temp sensors are "rough cut" like the tap was
>>>> run too
>>>> fast and to hot, creating galling.
>>>> - One of the hose connections is bent in, not apparently from any
>>>> shipping
>>>> damage, so this had to have been done prior to packaging.
>>>> - One of the mounting pins is bent, it's hard to tell if it was welded
>>>> that
>>>> way or damaged during shipping, but I can't find any damage on the box
>>>> in
>>>> that area so I'm assuming another quality problem here.
>>>>
>>>> I -really- liked the Fluidyne I had in my Pantera for the past 10
>>>> years.
>>>> But this is the second one in a row I have had shipped to me that has
>>>> been
>>>> in poor condition.
>>>>
>>>> I'm going to be asking Summit for my money back, -not- for a
>>>> replacement.
>>>> This really grieves me and I thought you (or someone at
>>>> Fluidyne) should know. If there is anything you can do to restore my
>>>> faith
>>>> in this radiator company, I would look forward to that.
>>>>
>>>> Thank you,
>>>> Asa Jay
>>>>
>>>> Asa Jay Laughton, MSgt, USAFR, Retired
>>>> & Shelley Marie
>>>> Spokane, WA
>>>> ******************************
>>>> http://www.racingagainstautism.com
>>>> http://www.teampanteraracing.com
>>>> http://facebook.com/racingagainstautism
>>>>
>>>>
>>>> On 11/10/2011 10:39 AM, Gary Johnson wrote:
>>>>> Hello Asa>>> Sorry for the delay in my response.
>>>>>
>>>>> It is unlikely that your radiator is repairable [after furnace
>>>>> brazing, the radiator is now a single piece of aluminum... i.e. no
>>>>> individual parts to remove and replace] but if you can send us a
>>>>> couple of pics highlighting the area where the leak is, we can
>>>>> confirm the reparability of the unit without asking you to go thru
>>>>> the expense of shipping it to FLUIDYNE for inspection and test.
>>>>>
>>>>> Gary Johnson
>>>>>
>>>>> -----Original Message-----
>>>>> From: Asa Jay Laughton [mailto:]
>>>>> Sent: Thursday, November 10, 2011 12:39 PM
>>>>> To: Gary Johnson
>>>>> Subject: Re: Fluidyne Radiator repair
>>>>>
>>>>> Gary,
>>>>>
>>>>> Back from SEMA yet?
>>>>> I still need best recommendation for repair of the Fluidyne radiator
>>>>> in my Pantera.
>>>>>
>>>>> Thanks,
>>>>> Asa Jay
>>>>>
>>>>>
>>>>>> Quoting Gary Johnson<>:
>>>>>>
>>>>>>> Hello,
>>>>>>> Sorry to learn about your troubles with the FLUIDYNE rad. We are
>>>>>>> at SEMA this week and will respond to your question tomorrow.
>>>>>>>
>>>>>>> Sent from my iPhone
>>>>>>>
>>>>>>> On Nov 1, 2011, at 5:03 PM, Asa Jay Laughton<> wrote:
>>>>>>>
>>>>>>>> Greetings,
>>>>>>>>
>>>>>>>> After a great 2011 race season, the Fluidyne radiator in the
>>>>>>>> Racing Against Autism Pantera has sprung a leak. What are my
>>>>>>>> options for repair? Can a local shop repair it or should I send
>>>>>>>> it to Fluidyne?
>>>>>>>>
>>>>>>>> This is a Pantera specific model. The radiator is past warranty
>>>>>>>> and has performed well for me for several years.
>>>>>>>>
>>>>>>>> I look forward to hearing back from you.
>>>>>>>> Thank you,
>>>>>>>> Asa Jay
>>>>>>>>
>>>>>>>> --
>>>>>>>> Asa Jay Laughton - sent from somewhere other than home
>>>>>>>> ******************************************************
>>>>>>>> http://www.racingagainstautism.com
>>>>>>>> http://www.teampanteraracing.com
>>>>
>>>>
>>>>
>>>>
>>>> ----- End forwarded message -----
>>>>
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>
>
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