[TPR] Fwd: RE: Product Quality (Re: Fluidyne Radiator repair)
asajay at asajay.com
asajay at asajay.com
Fri Jul 13 12:53:57 PDT 2012
I'm afraid I'll never reach Dawg status... I'm too much of a Pussy.
Though recently some girls at work told me there was no "manly" way to
eat a York Peppermint Patty. I told them there -was-, then proceeded
to demonstrate and they damn... near... fainted. Yea... I still got
it.
Tell her we'll have to start slow... with an autographed photo of me
and the Racing Against Autism Pantera in a rough and ready pose.
Asa Jay
Quoting Teampantera <teampantera at yahoo.com>:
> More negative reinforcement.....I'm telling you CONFIDENTIALLY some
> of these guys want you to fail...they want you to quit, to GIVE
> UP.....but you aint gonna give up because now you gots da Fluidyne
> godfather sponsoring ya...NEVER GIVE UP...NEVER SURRENDER....NEVER
> QUIT....NEVER SAY NEVER.....Anait, one of the Brazillion go gogirls
> just wrote to say she thinks she is in love with you....now you are
> all most a celebrity like me.
>
> cengles at cox.net wrote:
>
>> Dear Asa,
>>
>>
>> Hmmm. Things might be falling together..........I
>> hope. We shall see.
>>
>>
>> Warmest regards, Chuck Engles
>>
>>
>> On Fri, Jul 13, 2012 at 12:59 PM, asajay at asajay.com wrote:
>>
>>> Guys,
>>>
>>> Late last year I contacted Fluidyne to ask if my existing radiator
>>> could be repaired. A guy named Gary Johnson emailed me back and said
>>> it depends on when it was made and with what assembly process.
>>>
>>> Since I had this guys address, I emailed him yesterday expressing my
>>> displeasure with Fluidyne's packing of the radiator.
>>>
>>> ... little did I know who he was?
>>>
>>> So maybe the quality will improve.
>>> Asa Jay
>>>
>>> ----- Forwarded message from Gary Johnson at Fluidyne -----
>>> Date: Fri, 13 Jul 2012 11:07:47 -0400
>>> From: Gary Johnson <>
>>> Reply-To: Gary Johnson <>
>>> Subject: RE: Product Quality (Re: Fluidyne Radiator repair)
>>> To: 'Asa Jay Laughton' <>
>>>
>>>
>>> Hello Asa,
>>> Thanks for taking the time to contact me directly to discuss your
>>> recent
>>> purchase of our Pantera Radiator. In light of the many
>>> communications we
>>> have had over the last several months on this replacement radiator, I
>>> am
>>> especially disappointed to learn of this final outcome.
>>>
>>> I am the owner of FLUIDYNE and have been the principle since its
>>> inception
>>> nearly 20 years ago. The issues you have brought forth concerning our
>>> overall product quality and our shipping/packaging processes in
>>> particular
>>> are extremely disappointing on many levels and will receive my full
>>> and
>>> immediate attention. Your unfortunate experience will be the 'Poster
>>> Child'
>>> of a new campaign here which will serve to expose all of our staff to
>>> these
>>> issues and make sure we quickly institute process changes as needed.
>>> When
>>> the process improvements have been finalized, I will provide you with
>>> an
>>> update via return email as a further gesture of my sincere
>>> appreciation
>>> taking the time to help us correct our deficiencies.
>>>
>>> Also, thanks for passing along the details of the customer service you
>>> received by our #1 Distributor, Summit. We are proud to be part of
>>> their
>>> product offering and will make sure they are made aware of our new
>>> process
>>> changes with regards to the construction and packaging of our Pantera
>>> Radiator.
>>>
>>> Sincerely,
>>> Gary Johnson
>>>
>>>
>>> ============================================================================
>>>
>>> ============================================================================
>>> ====
>>> -----Original Message-----
>>> From: Asa Jay Laughton [mailto]
>>> Sent: Thursday, July 12, 2012 11:37 PM
>>> To: Gary Johnson
>>> Subject: Product Quality (Re: Fluidyne Radiator repair)
>>>
>>> Gary,
>>>
>>> I'm not happy with Fluidyne right now.
>>>
>>> I decided to forgo pulling and inspecting my existing radiator in the
>>> Pantera. Being 10 years old, I was betting on it being the older
>>> technology
>>> and unrepairable. Therefore I purchased a -new- Fluidyne for the
>>> Pantera
>>> from Summit Racing instead.
>>>
>>> It came damaged:
>>>
>>> http://www.teampanteraracing.com/index.php?option=com_g2bridge&view=gall
>>> ery&Itemid=57&g2_itemId=5324
>>>
>>> So I called Summit and they graciously sent a new one and picked up
>>> the old
>>> one for free.
>>>
>>> It too came damaged:
>>>
>>> http://www.teampanteraracing.com/index.php?option=com_g2bridge&view=gallery&
>>> Itemid=57&g2_itemId=5351
>>>
>>> Now at this point, I'm not so much upset at Summit nor UPS, because
>>> the
>>> damage was done by the shipper. It was done by the product inside the
>>> box.
>>> I don't think UPS or Summit have anything to do with how the radiator
>>> is
>>> packed in a Fluidyne box. I can tell you, for certain, that a Pantera
>>> radiator does not ship well, in the new style packaging being used by
>>> Fluidyne. It sucks. It's terrible and it lends itself to damaging
>>> the
>>> radiator during shipment. I would almost be willing to bet every
>>> Fluidyne
>>> Pantera radiator sitting in the Summit warehouse is already partially
>>> damaged.
>>>
>>> The Fluidyne radiator I got just over 10 years ago came in a thicker
>>> cardboard box and was wrapped in thick Foam which prevented the
>>> radiator
>>> from moving and even coming close to contacting the box. I STILL HAVE
>>> THAT
>>> BOX and foam; I store my old worn out brass radiator in it, so I KNOW
>>> how
>>> they used to be packed. The new packaging paradigm, wrapping the
>>> radiator
>>> in plastic around cardboard, doesn't work for this radiator.
>>>
>>> Please review the photos and judge for yourself.
>>>
>>> I also have a bone to pick regarding the quality of radiator assembly.
>>> - The holes in the tank where the hose connections are welded, are
>>> quite a
>>> bit -smaller- than the hose connections.
>>> - The threads for the temp sensors are "rough cut" like the tap was
>>> run too
>>> fast and to hot, creating galling.
>>> - One of the hose connections is bent in, not apparently from any
>>> shipping
>>> damage, so this had to have been done prior to packaging.
>>> - One of the mounting pins is bent, it's hard to tell if it was welded
>>> that
>>> way or damaged during shipping, but I can't find any damage on the box
>>> in
>>> that area so I'm assuming another quality problem here.
>>>
>>> I -really- liked the Fluidyne I had in my Pantera for the past 10
>>> years.
>>> But this is the second one in a row I have had shipped to me that has
>>> been
>>> in poor condition.
>>>
>>> I'm going to be asking Summit for my money back, -not- for a
>>> replacement.
>>> This really grieves me and I thought you (or someone at
>>> Fluidyne) should know. If there is anything you can do to restore my
>>> faith
>>> in this radiator company, I would look forward to that.
>>>
>>> Thank you,
>>> Asa Jay
>>>
>>> Asa Jay Laughton, MSgt, USAFR, Retired
>>> & Shelley Marie
>>> Spokane, WA
>>> ******************************
>>> http://www.racingagainstautism.com
>>> http://www.teampanteraracing.com
>>> http://facebook.com/racingagainstautism
>>>
>>>
>>> On 11/10/2011 10:39 AM, Gary Johnson wrote:
>>>> Hello Asa>>> Sorry for the delay in my response.
>>>>
>>>> It is unlikely that your radiator is repairable [after furnace
>>>> brazing, the radiator is now a single piece of aluminum... i.e. no
>>>> individual parts to remove and replace] but if you can send us a
>>>> couple of pics highlighting the area where the leak is, we can
>>>> confirm the reparability of the unit without asking you to go thru
>>>> the expense of shipping it to FLUIDYNE for inspection and test.
>>>>
>>>> Gary Johnson
>>>>
>>>> -----Original Message-----
>>>> From: Asa Jay Laughton [mailto:]
>>>> Sent: Thursday, November 10, 2011 12:39 PM
>>>> To: Gary Johnson
>>>> Subject: Re: Fluidyne Radiator repair
>>>>
>>>> Gary,
>>>>
>>>> Back from SEMA yet?
>>>> I still need best recommendation for repair of the Fluidyne radiator
>>>> in my Pantera.
>>>>
>>>> Thanks,
>>>> Asa Jay
>>>>
>>>>
>>>>> Quoting Gary Johnson<>:
>>>>>
>>>>>> Hello,
>>>>>> Sorry to learn about your troubles with the FLUIDYNE rad. We are
>>>>>> at SEMA this week and will respond to your question tomorrow.
>>>>>>
>>>>>> Sent from my iPhone
>>>>>>
>>>>>> On Nov 1, 2011, at 5:03 PM, Asa Jay Laughton<> wrote:
>>>>>>
>>>>>>> Greetings,
>>>>>>>
>>>>>>> After a great 2011 race season, the Fluidyne radiator in the
>>>>>>> Racing Against Autism Pantera has sprung a leak. What are my
>>>>>>> options for repair? Can a local shop repair it or should I send
>>>>>>> it to Fluidyne?
>>>>>>>
>>>>>>> This is a Pantera specific model. The radiator is past warranty
>>>>>>> and has performed well for me for several years.
>>>>>>>
>>>>>>> I look forward to hearing back from you.
>>>>>>> Thank you,
>>>>>>> Asa Jay
>>>>>>>
>>>>>>> --
>>>>>>> Asa Jay Laughton - sent from somewhere other than home
>>>>>>> ******************************************************
>>>>>>> http://www.racingagainstautism.com
>>>>>>> http://www.teampanteraracing.com
>>>
>>>
>>>
>>>
>>> ----- End forwarded message -----
>>>
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